Refund policy

30-Day Money-Back Guarantee

The guarantee covers a change of mind and products that have been opened or used. The refund request window is 30 calendar days after delivery of the order. This window applies separately to each delivered subscription order, including renewals.

How to request a refund

Email support@nirast.co within the 30-day window and request a refund. Include your order number, if available, and the email address used at checkout to help us identify the order. If you cannot find these details, contact us for help locating your order.

Returns, refund amount, and fees

You do not need to return the product. Nirast does not accept product returns. Approved refunds cover the full product price. Nirast does not charge a refund processing fee or restocking fee.

Shipping is free on current Nirast orders, so there is no original shipping charge on those orders. If an original shipping charge was paid, that shipping charge is non-refundable.

Refund processing time

Approved refunds are sent to the original payment method within 5–10 business days after approval.

Damaged, incorrect, or missing orders

If your order is damaged, incorrect, missing, or has not arrived as expected, email support@nirast.co with your order number and a description of the issue. You may include photos if available; photos are not required to contact us.

Subscription cancellation

To cancel or change a subscription, email support@nirast.co. To avoid the next scheduled renewal charge, your cancellation request must reach us at least 24 hours before that renewal. See our Subscription Policy for subscription details.